How long does delivery take?

If you order before 3 PM, your order will be shipped the same business day via PostNL. Delivery usually takes 1–2 business days.

What are the shipping costs?

At Veloura, you benefit from free shipping within the Netherlands and Belgium on orders over €90.

Can I return my order?

Yes, within 14 days of receipt provided it is unused and in its original packaging.

Which payment methods do you accept?

iDEAL, Bancontact, PayPal, credit card, Klarna and more.

How do I track my order?

After dispatch, you will receive a track & trace code by e-mail.

Does the e-reader have a warranty?

Yes, the Veloura E-reader comes with a minimum 1-year manufacturer's warranty.

Can I change or cancel my order?

Yes, as long as the order has not yet been shipped.

Are Veloura products safe to use?

Yes, all our products comply with European quality and safety requirements.

How do I contact customer service?

Contact us using the contact form, email or WhatsApp. Our customer service is always there for you and will always respond within 24 hours on working days.